Troubleshoot Your Restricted Meta Ad Account
Running ads on Meta can be a powerful way to grow your business, but even a small misstep can lead to account restrictions or disabling. This article breaks down easy-to-follow tips to help you keep your Meta ad account in good standing.
We explain what to watch out for and how to prepare in plain language—so you can focus on reaching your customers without worrying about unexpected hurdles.
① Follow Meta's Advertising Guidelines
Take time to read through Meta's Advertising Policies.
Make sure your ad content, targeting, and landing pages meet the guidelines.
Avoid advertising products or services that are not allowed.
② Be Ready to Verify Payment Ownership
Use a payment method that clearly matches your primary location, and be ready to explain if it doesn’t.
Keep your contact information consistent across your account and payment details.
If you need to make changes to admin roles, plan ahead—give at least one week notice to avoid disruptions.
Maintain easily accessible documents (such as bank statements or ID proofs) in case you need to verify your details.
Avoid using a payment method that has been flagged before, and try not to switch payment methods too often.
③ Understand What Meta Might Ask For
Proof of Payment Ownership: You may be asked for a bank or credit card statement, a PayPal summary, or a photo of your card (with only the last four digits visible). This confirms that the payment method is truly yours.
Explaining Location Differences: If the country on your payment method doesn’t match your current location, be prepared to explain. Meta checks for these mismatches to prevent fraud.
Matching Email Addresses: Sometimes Meta may ask why your PayPal email does not match your Meta account email. Keeping these consistent helps prevent suspicions of unauthorized use.
Proof of Recent Relocation: If you have recently moved, Meta might request proof of your new address, as sudden changes can raise security flags.
Admin Verification (7-Day Rule): If you recently added a new admin to your page, Meta may pause account changes for 7 days as a precaution.
④ Additional Tips for a Smooth Experience
Separate Personal and Business Activities: Consider using a dedicated Meta account for your advertising needs to avoid mixing personal activity with business operations.
Ensure Landing Pages Work Properly: Make sure your landing pages are fully functional, not just redirects or placeholders.
Avoid Restricted Domains: Use domains that comply with Meta’s policies to prevent ad rejections or account issues.
Closing
We hope these tips have made it easier for you to navigate and maintain your Meta ad account without unexpected interruptions. If you have any further questions about managing your ads or need more personalized support, please feel free to contact us. We are here to help you achieve your advertising goals—no strings attached.
